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If you look into the Meridix statistics for day 1, two days after the emails had entered the queue, you will find one handled email in Meridix. If you look into the statistics for day 1after 1 after six days, you will find two emails handled in Meridix. The reason for this is that the call record is accessible to Meridix after the call has been handled by the agents. Such cases can confuse the user of Meridix statistics.
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