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Access Touchpoint Statistics

Once you have ordered Touchpoint Statistics the following steps need to be performed to get access to the system.

1. You will receive an email with details about how to verify your account and create a personal password.
2. Once you have created your password you will be redirected to Touchpoint Statistics log in page.
3. Log in to Touchpoint Statistics with your e-mail address and the password you created in the previous step.

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Touchpoint Statistics is an easy to use yet use and powerful report generator that gives you the ability to create reports for your communication. The results can be used to improve your customer service, create better schedules for you personnel as well as help you to communicate more efficiently both internally as well as with external parties.

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The first time you log in into the system you will be redirected to the start page. From this page you have easy access to the different parts of Touchpoint Statistics.

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Click on the start screen icons or use the menu to access the different parts of the system.

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My account - View or change settings for your account.

Saved reports - Go to your saved report archive. Saved reports is only available to users that has the Statistics Extended level enabled.

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The system has help resources integrated directly into the user interface. You can click on any of the information icons  throughout  in the system to show a popup with a description about that specific part of the system.

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To create a report follow these steps.

Select report parameters

Start by defining the period you want the report to cover by clicking on the calendar icons to the right of the from and to dates to open a calender where you can select the dates. You can switch between months by using the arrows at the top.

Select the time of the day(s) you want the report to include by clicking on the clock icon to the right.

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You can then choose whether you want to save is it as a file directly from you browser or if you want to send the export as an e-mail attachment to one or multiple e-mail addresses directly from the system.

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In Touchpoint Statistics Extended you get access to all the features in Statistics Basic as well as:

• More information about of the each report types i.e. additional columns and additional reports ex: agents per queue.
• More charts describing different aspects of the report separately.
• Ability to group reports per target and compare them side by side.
• Customize the content of the report to suit you needs and requirements.
• Create saved reports that can be automatically created and sent with your custom content from the system at a user defined schedule.

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