Statistics Extended

A key feature of Statistics Extended allow is that it enables users to create reports in different result groupings. All the other functionality is the same regardless of the current report grouping and the content of this guide is applicable for reports in all types of result groupings.

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When you enter the Statistics Extended page for the first time you will be presented with the following options.

Start by selecting

• Select which period the report should cover and which weekdays that shall be included (From-To tab). Click on the calendar icons to the right of the dates to open a calendar where the dates can be selected. If you want to select a non sequential combination of dates this can be done

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• on the Special tab.
• Select what hours during the day(s) that the report shall include by clicking on the clock icons next to the from and to time fields.
• Select which interval grouping the report initially shall be presented in. The interval grouping can also be changed later on once the report has been created. 

• Select what time format that time values such as call

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• duration´s should be presented in. The default is hhmmss (hours:minuts:seconds)

• Under the additional tab you have the option to change the interval block length for the time grouping

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• . The default time block value is 30 minutes.  
• Select the type of report (Report tab) that you want to create. See the section Report types for more information about the available reports.
• Select the result grouping that the report should be created in. See examples of the different result grouping options

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• at the beginning of this page.
• Click on the icon in the Report targets tab to select the targets for the report (i.e. the numbers it shall include information about).

Select report targets

Under the report target tab allows you to select which Report targets tab the numbers that the report should include can be selected. The available targets depends on the type of report selected in the previous step. If a User is id report was selected this tab will only contains targets of the type User id etc.

Select one or multiple targets by checking the check box to the left of the objects. If you want to To select all you can use at once check the check box at the top..

If there is a large number of objects in the list the filter text box can be used to narrow down the visible objects. When you start Start typing your a filter criteria in the text box the result will to automatically hide all objects that does not match your filter the criteria. Note that selected objects are always visible even if the they do not match the current filter text.

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Once one or multiple targets gas has been selected (checked) a Create report button will be visible to the right. Click on it to create start creating the report. 

The report is now being created. Depending on how long period, how many targets that is included and the number of calls in the report will contain it can take only a couple of seconds or up to a couple few of minutes to create a report. If the report takes longer then a few seconds to create a loading page will be shown loaded that displays shows the current progress. Once the report creation process is completed by the system the report is will be automatically loaded in the user interface. 

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Working with a loaded report

When a report has been created it will be loaded in the user interface and additional options will become available in the menu. By default the interval groupings tab will become visible active and can be used to change the loaded reports current interval grouping. The initial interval grouping used is based on the selection made before the report was created.

The available interval groupings depends on the report period. Shorter periods that for example does not span multiple months does not present the Year and month interval grouping alternative etc.

The report is presented both as a charts and as a spreadsheet. Some of the reports has more columns than what is possible to display on the screen at once and you it may therefore need be needed to scroll horizontally to see them all.
By hovering or clicking on the column names in the charts or in the spreadsheet spreadsheets header row a column description containing information about the content of that column will be displayed. This feature is available for all columns presented in the system.

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Under the columns tab is possible to select what columns that the report shall contain. By clinking on the links predefined column combinations links at the bottom one of the predefined column combinations them can be set and the then modified further before being applied to the report. Once the desired combination is set the changes will be reflected on the loaded report by clicking on the Update visible columns button at the top left corner.

Create a saved report - (Subscription report)

When a report has been created and then customized it is possible to save it as a subscription report (i.e. template report) that can be created and sent to one or several e-mail addresses by the system automatically at any given time.

Under the Save report tab the settings can be defined by supplying a name and receivers can be defined , the intended receivers as well as the desired reoccurring schedule for when the report should be sent and what period it should contain once what it shall contain when it is sent. Its also possible to create an inactive report that is not sent automatically but that can be created manually later on from an archive with the current report settings.

The schedule scheduled times at which the saved report shall be sent can be set to a wide range of combinations for example The first day of every month 08:00 with with the Previous month.

Its also possible to select what result and interval grouping that groupings the report shall should be created with.

More information about the different schedule options is available on the following pages.

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