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Click on the start screen icons or use the menu to access the different parts of the system.
Icons
Statistics Basic - Go to the Statistics Basics reports.
Statistics Extended - Go to the Statistics Extended reports. If your account does not have access to Statitics Statistics Extended it will be displayed as disabled.
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Saved reports - Go to your saved report archive. Saved reports is reports are only available to users that has the Touchpoint Statistics Extended level enabled..
Touchpoint web - Link to your Touchpoint
Help - Access to the online user guides and handbooks.
Account settings - Select start page for your account.
The built in help
The system has help resources integrated directly into the user interface. You can click on any of the information icons 
in the system to show a popup with a description about that specific part of the system.
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Create a Statistics Basic report
The Statistics Basic reports is reports are designed to be easy to learn and use while providing you with the most common report requirements. To access the Statistics Basic reports click on the icon on the start page or navigate to the page through the menu.
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Start by defining the period you want the report to cover by clicking on the calendar icons to the right of the from and to dates to open a calender calendar where you can select the dates. You can switch between change months and years by using the arrows at the top.
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Select the time of the day(s) you want the report to include by clicking on the clock icon to the right.
Under the tab Settings tab you have additional options for which weekdays that shall be included as well as the format you want time values like call duration's to be presented in.
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Select which report you want to create by clicking on the drop down list to view the available reports grouped by the type they target.
Example: To create a User id report, start by clicking on the User id section to display all available reports for that type.
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When you select a report in the list, the system will load all report targets report objects that is available from your account for that type of report.
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When you have selected one or several targets for the report by checking the check box on the left of each of the items a an Execute button will appear.
Click on it to on the Execute button to create the report with the settings defined in previous steps. The report is now being created and you may see a progress message while it is loading if it takes more than a couple of seconds for the system to create the report.
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By hovering or clicking on the column headers in the spreadsheet or in the chart you can show a you will see a description about the content of that report value. This is available throughout the system and is accessible everywhere that report values are presented.
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| Info |
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| Note that all charts in Excel are native Excel charts and can be edited. The values can also be filtered and sorted by clicking on the down-arrow in the column header cells. |
Do you want even more information
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More information
Mer information finns i <länk till Handbok för Touchpoint Statistics>.
Detta dokument beskriver hur du skapar rapporter med Touchpoint Statistics Basic. Med Touchpoint Statistics Extended får du tillgång till ytterligare funktionalitet.
In Touchpoint Statistics Extended you get access to all the features in Statistics Basic as well as:
- More information about the each report types i.e. additional columns and additional reports ex: agents per queue.
- More charts describing different aspects of the report separately.
- Ability to group reports per target and compare them side by side.
- Customize the content of the report to suit you needs and requirements.
- Create saved reports that can be automatically created and sent with your custom content from the system at a user defined schedule.
Kontakta Telia om du är intresserad av att uppgradera till Touchpoint Statistics Extended.