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| Note that all charts in Excel are native Excel charts and can be edited. The values can also be filtered and sorted by clicking on the down-arrow in the column header cells. |
More information
Mer information finns i For more information, see<länk till Handbok för Touchpoint Statistics>.
Detta dokument beskriver hur du skapar rapporter med This document describes how to create reports with Touchpoint Statistics Basic. Med With Touchpoint Statistics Extended får du tillgång till ytterligare funktionalitetyou get access to additional functionality.
In Touchpoint Statistics Extended you get access to all the features in Statistics Basic as well as:
- More information about the each report types i.e. additional columns and additional reports ex: agents per queue.
- More charts describing different aspects of the report separately.
- Ability to group reports per target and compare them side by side.
- Customize the content of the report to suit you needs and requirements.
- Create saved reports that can be automatically created and sent with your custom content from the system at a user defined schedule.
Kontakta Telia om du är intresserad av att uppgradera till Contact Telia if you want to upgrade to Touchpoint Statistics Extended.