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| Note that all charts in Excel are native Excel charts and can be edited. The values can also be filtered and sorted by clicking on the down-arrow in the column header cells. |
More information
For more information, see<länk till Handbok för Touchpoint Statistics>.
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- More information about the each report types i.e. additional columns and additional reports ex: agents per queue.
- More charts describing different aspects of the report separately.
- Ability to group reports per target and compare them side by side.
- Customize the content of the report to suit you your needs and requirements.
- Create saved reports that can be automatically created and sent with your custom content from the system at a user defined schedule.
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