Handle users in Touchpoint Statistics
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To add a new user click on the Add new user link. You will then be redirected to a page where the a new user can be created.
E-mail address for the user that is used to log in into the system.
Name is a description that usually is the users first and last name but it could be any descriptive text.
Password should only be set if a specific password shall be used. If the user should set their own personal password leave it empty and make sure that the Sent initialization request option is checked, in . In that case the system will send an e-mail to the users e-mail address with information how to create a personal password and access the system.
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View all enabled should be checked if the user shall be able to create reports for all numbers. If it is not checked the available numbers (targets) for the users user needs to be explicitly granted to the user. See the section grant access to numbers below.
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Language that the user interface and reports shall be presented in. The user can change the used language for their account on the My account page.
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To edit an existing user click on the username in the user list, the same options as when creating a new user is presented with the selected users setting filled in.
Make the desired changes and to click on the Update button at the bottom of the page to save them. (You may need to scroll down to see it)
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If the option View all enabled is not checked the user needs to get the numbers that shall be available in the reports explicitly granted. This is done by first selecting the measurement points (organizations) and then going to the Subscribers tab and selecting which numbers the user should have access to.
A number is granted to a user by selecting it in the left list and clicking on the right arrow to move it to the right list.
Additional
Login Log in as selected user
Administrators can easily log in as a specific user by selecting the user in the user list and then go to the tab Additional and click on the Log in as selected user button.
Resend initialization request
Administrator can resend the initialization request mail to a user by going to the tab Additional and click on the Send initialization request button.
Users with pending initialization requests have a icon on the left in the user list.
A pending initialization request can be invalidated by clicking on the link at the top.
Lock an user
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