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Saved reports - Go to your saved report archive. Saved reports are only available to users that have Touchpoint Statistics Extended.
Help - Access to the online handbook.
Touchpoint web - https://touchpoint.telia.seHelp - Access to the online handbook.
Account settings - Select the start page for your account.
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When you have selected one or several targets for the report by checking the check box on the left of each items an Execute an Execute button will appear.
Click on the Execute button to create the report with the settings defined in previous steps. The report will now be created and you may see a progress message while it is loading if it takes more than a couple of seconds for the system to create the report.
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- More information about the each report types i.e. additional columns and additional reports ex: agents per queue.
- More charts describing different aspects of the report separately.
- Ability to group reports per target and compare them side by side.
- Customize the content of the report to suit your needs and requirements.
- Create saved reports that can be automatically created and sent with your custom content at a user defined schedule.
Contact Telia if 's customer service on 90 400 if you want to upgrade to Touchpoint Statistics Extended.
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