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A key feature of Statistics Extended is that it enables users to create reports in different result groupings. All the other functionality is the same regardless of the current report grouping and the content of this guide is applicable for reports in all types of result groupings.
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| A Total-grouped Extended report. Presents the result summarized as one row for all targets per interval. | A Subscriber-grouped Extended report Presents the result as one row per target and interval. |
The built in help function
Touchpoint Statistics has a built in help function that gives users easy access to help resources directly within the system. By clicking on any of the info icons spread throughout the system a popup will be displayed with information about that particular feature.
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Go to the Statistics Extended section in Touchpoint Statistics in Statistics through the start page or through the menu.
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- Select which period the report should cover and which weekdays that shall be included (From-To tab). Click on the calendar icons to the right of the dates to open a calendar where the dates can be selected. If you want to select a non-sequential combination of dates this can be done on the Special tab.
- Select what time of day the report shall span in the Interval.
- Select which interval grouping the report initially shall be presented in. The interval grouping can also be changed afterwards.
- Select what time format that time values such as call duration´s should be presented in. The default is hhmmss (hours:minuts:seconds)
- Under the additional tab you have the option to change the interval block length for the time grouping. The default time block value is 30 minutes.
- Select the type of report that you want to create in the Report tab. See the section Report types for more information about the available reports in Touchpoint Statistics.
- Select the result grouping that the report should be created in. See examples of the different result grouping options at the beginning of this page.
- Click on the icon in the Report targets tab to select the targets for the report (i.e. the numbers it shall include information about).
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Select one or multiple targets by checking the check box to the left of the objects. To select all at once check the check box at the top..
If there are a large number of objects in the list the filter text box can be used to narrow down the visible target. Start typing a filter criteria in the text box to automatically hide all targets that do not match the criteria. Note that selected target are always visible even if they do not match the current criteria.
Once at least one target has been When one or more targets have been selected (checked) a Create report button will be visible to the right, click on it to create the report.
The report will now be created. Depending on how long period, how many targets that is that are included and the number of calls the report will contain it can take a couple of seconds up to few minutes to create a report. If the report takes longer than a few seconds to create a loading page will be loaded that shows the current progress. Once the report creation process is completed by the system the report will be automatically loaded in the user interface.
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The available interval groupings depends depend on the report period. A shorter period that for example does not span multiple months does not present the Year and month interval grouping alternative etc.
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Under the Columns tab it is possible to select what columns that the report shall include. By clicking on the predefined column combination links at the bottom one of them can be set and then modified further before being applied to the report. When you are satisfied with your combinations, click on the Update visible columns button to update the report.
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The report is saved when you click on the Save button at the bottom left corner. After a report has been saved it will be loaded in the saved report editor where additional schedules can be added etc. See the page Working with saved reports for more information about how to handle saved reports..
Export a report to Excel
To export a generated report to e.g. Excel, go to the Export tab. From there you can save the report as a file directly from the browser or to let the system send the file as an attachment in an e-mail message to one or multiple e-mail addresses.
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