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Access
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Statistics
When you have ordered Touchpoint Statistics the following steps need to be performed to get access to the system.
- You will receive an e-mail with details about how to verify your account and create a personal password.
- Once you have created your password you will be redirected to Touchpoint Statistics to Statistics log in page.
- Log in to Touchpoint Statistics to Statistics with your e-mail address and the password you created in the previous step.
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You can change the language of the user interface by clicking on the flags at the bottom.
Overview
Touchpoint Statistics is an easy to use yet powerful report generator that gives you the ability to create reports for your organizations communication. The results can be used to improve your customer service, create better schedules for you personnel as well as help you to communicate more efficiently both internally as well as with external parties.
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When you log in into the system you will be redirected to the start page. From this page you have easy access to the different parts of Touchpoint Statistics.
Click on the start screen icons or use the menu to access the different parts of the system.
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Saved reports - Go to your saved report archive. Saved reports are only available to users that has Touchpoint have Statistics Extended.Touchpoint web - https://touchpoint.telia.se
Help - Access Access to the online handbook.
Account settings - Select the start page for your account.
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The Statistics Basic reports are designed to be easy to learn and use while fulfilling the most common report requirements. To access the Statistics Basic reports click on the icon on the start page or navigate to the page through the menu.
To Follow these steps to create a Statistics Basic report follow these steps.
Select report parameters
Start by defining the period you want the report to cover by . This is done by clicking on the calendar icons to the right of the from From and to To dates to open a calendar where you can select the dates you want to include. You can change month and year by using the arrows at the top.
Select the time span during the day(s) you want the report to include by clicking on the clock icon to the right.
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If there are a large number of items in the list you have the possibility to narrow it down by using the filter function. Start typing in the filter text box and the visible targets will automatically be limited to the ones that match you criteria. Note that selected items is items are always visible even if the they do not match the current criteria.
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When you have selected one or several targets for the report by checking the check box on the left of each items an Execute an Execute button will appear.
Click on the Execute button to create the report with the settings defined in previous steps. The report will now be created and you may see a progress message while it is loading if it takes more than a couple of seconds for the system to create the report.
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Work with a loaded report
Once the report is created and loaded it will be presented as a chart and a spreadsheet under the Result tab.
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You can make the system automatically reload the report at a given interval by checking the auto update checkbox once a report is loaded. This will re-create the report at the defined interval automatically with the latest information.
Export a report to Excel or
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other file
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formats
To save the currently loaded report as a file for example as an Excel file click on the Export tab and select the export format and select what you want the export to contain.
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This document describes how you can to create reports with Touchpoint Statistics Basic and by upgrading to Touchpoint Statistics with Statistics Basic. By upgrading to Statistics Extended you can get access to additional functionality.
In Touchpoint Statistics Extended you get access to all the features in Statistics Basic as well as:
- More information about the each report types i.e. additional columns and additional reports ex: agents per queue.
- More charts describing different aspects of the report separately.
- Ability to group reports per target and compare them side by side.
- Customize the content of the report to suit your needs and requirements.
- Create saved reports that can be automatically created and sent with your custom content at a user defined schedule.
Contact Telia if 's customer service on 90 400 if you want to upgrade to Touchpoint Statistics Extended.
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