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Access
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Statistics
When you have ordered Touchpoint Statistics the following steps need to be performed to get access to the system.
- You will receive an e-mail with details about how to verify your account and create a personal password.
- Once you have created your password you will be redirected to Touchpoint Statistics to Statistics log in page.
- Log in to Touchpoint Statistics to Statistics with your e-mail address and the password you created in the previous step.
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You can change the language of the user interface by clicking on the flags at the bottom.
Overview
Touchpoint Statistics is an easy to use yet powerful report generator that gives you the ability to create reports for your organizations communication. The results can be used to improve your customer service, create better schedules for you personnel as well as help you to communicate more efficiently both internally as well as with external parties.
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When you log in into the system you will be redirected to the start page. From this page you have easy access to the different parts of Touchpoint Statistics.
Click on the start screen icons or use the menu to access the different parts of the system.
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Saved reports - Go to your saved report archive. Saved reports are only available to users that have Touchpoint Statistics Extended.
Help - Access to the online handbook.
Touchpoint web - https://touchpoint.telia.se
Account settings - Select the start page for your account.
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Start by defining the period you want the report to cover. This is done by clicking on the calendar icons to the right of the From and To dates to open a calendar where you can select the dates you want to include. You can change month and year by using the arrows at the top.
Select the time span during the day(s) you want the report to include by clicking on the clock icon to the right.
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This document describes how to create reports with Touchpoint Statistics with Statistics Basic. By upgrading to Touchpoint Statistics to Statistics Extended you can get access to additional functionality.
In Touchpoint Statistics Extended you get access to all the features in Statistics Basic as well as:
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Contact Telia's customer service on 90 400 if you want to upgrade to Touchpoint Statistics Extended.
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