Login

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Access Statistics

When you have ordered Statistics the following steps need to be performed to get access to the system.

1. You will receive an email e-mail with details about how to verify your account and create a personal password.
2. Once you have created your password you will be redirected to Touchpoint Statistics login to Statistics log in page.
3. Login to Touchpoint Statistics Log in to Statistics with your username e-mail address and the password you created in the previous step.

You can change the language of the user interface by clicking on the flags at the bottom.

Overview

Touchpoint Statistics is an easy to use yet powerful report generator that gives you the ability to create reports for your organizations communication. The results can be used to improve your customer service, create better schedules for you personnel as well as help you to communicate more efficiently both internally as well as with external customersparties.

The start page

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 When you log in into the system you will be redirected to the start page. From this page you have easy access to the different parts of Statistics.

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Click on the start screen icons or use the menu to access the different parts of the system.Start screen icons

Statistics Basic - Go to the Statistics Basics reports.

Statistics Extended - Go to the Statistics Extended reports.

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If your account does not have access to Statistics Extended it will be displayed as disabled when clicked.

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My account - View or change settings for your account.

Saved reports - Go to your saved report archive. Saved

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reports are only available to users that

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have Statistics Extended

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Help -

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Access to the online

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handbook.

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Account settings - Select the start page for your account.

The built in help

The system has help resources integrated directly into the user interface. You can click on any of the information icons  throughout  in the system to show a popup with a description about that specific part of the system.

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Create a Statistics Basic report

The Statistics Basic is reports are designed to be easy to learn and use while providing you with fulfilling the most common report requirements.To  To access the Statistics Basic reports clicki click on the icon Statistics Basic on the start page or from navigate to the page through the menu.

Follow these steps to create a Statistics Basic report.

Select report parameters

Start by selecting defining the period you want your the report to cover.

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Select the from and to date by  This is done by clicking on the calendar icon icons to the right of the From and To dates to open a calender calendar where you can select a datethe dates you want to include. You can switch between months change month and year by using the arrows at the top.

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Select the time of span during the day(s) you want the report to include by clicking on the clock icon to the right.

Under the tab Settings tab you have additional options for which weekdays that should shall be included as well as the format you want time values like call duration's to be presented in.

Select which report you want to create by clicking on the drop down list . The to view the available reports is grouped by the type they target.

Example: To create a user User id report, start by clicking on the User id section to display all available user id reportsreports for the User id type.

When you select a report in the list, the system will load all report targets report objects that is available to you from your account for that type of report.

If there are a large number of items in the list you have the possibility to narrow it down by using the filter function. Start typing in the filter text box and the visible target targets will automatically be limited to the ones that match you criteria. Note that selected items are always visible even if they do not match the current criteria.

When you have selected one or several target targets for the report by checking the check box on the left on of each of the items a an Execute button  button will appear. Click on it to

Click on the Execute button to create the report with the settings defined in previous steps. The report will now be created and you may see a progress message while it is loading if it takes more than a couple of seconds for the system to create the report.

Work with a loaded report

Once the report is created and loaded it will be presented as a chart and a spreadsheet under the Result tab.

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descriptions

By hovering or clicking on any of the column header headers in the spreadsheet you can view a column or in the chart you will see a description about that columns contentthe content of that report value. This is available throughout the system and is available accessible everywhere that report values are presented.

Interval groupings

You have the possibility to can view a loaded report in a different interval groupings by clicking on one of the radio buttons located over the chart. The . 

By selecting for example weekday you can view the result grouped by weekday instead of by time. The available interval groupings for a report depend depends on the period that it cover.

Auto update

You can tell make the system to automatically reload the report at a given interval by checking the auto update checkbox once a report is loaded. This will re-create the report at that the defined interval automatically with the latest information.

Export a report to Excel or

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other file

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formats

To save the currently loaded report to as a file for example as an Excel , file click on the Export tab and select the export format and select what you want the export to contain.

You can then choose whether you want to save is it as a file directly from you browser or if you want to send the export file as an e-mail attachment to one or multiple e-mail addresses directly from the system.

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The exported files also include built in column descriptions that can be accessed by hovering the column headers or by going to the Column column descriptions sheet.

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Do you want even more information

If you want to see even more information or create reports that compare different targets side by side you can upgrade to Statistics Extended which contains Image Added

More information

This document describes how to create reports with Statistics Basic. By upgrading to Statistics Extended you can get access to additional functionality.

In Touchpoint Statistics Extended you get access to all the all features in Statistics Basic as well as:

• More information on about the each report type types i.e. additional columns and additional reports ex: agents per queue.
• More charts describing different aspects of the report separately.
• Ability to group reports per target and create reports that compare targets them side by side.
• Customize the content of the report to suit your needs and requirements.
• Create saved reports that can be automatically created and sent from the system without any user interaction.with your custom content at a user defined schedule.

Contact Telia's customer service on 90 400  if you want to upgrade to Statistics Extended.

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