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Handle users in
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Statistics
Users in the system with the administrator role granted administrative rights can create additional user accounts that can be used to access Touchpoint Statistics.
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List users
If a user has administrator privileges administrative rights the administration section is visible in the menu. Click on the users administration item in under the administration section the menu and select users to see a list of all users.
Add a new user
To add a new user click on the Add new user link. You will then be redirected to a page where the a new user can be definedcreated.
E-mail address for the user , it that is used to log in into the system.
Name is a description that usually is the users first and last name but it could be any descriptive text.
Password is defined should only be set if a specific password shall be used, . If the user should set their own personal password, leave it empty and make sure that the Sent initialization request option is checked. In that case the system will send an e-mail to the users e-mail address with information how to create a personal password and access the system.
Timezone is the timezone time zone where the user is located and is used to display time stamps correctly. Note that this setting is not used by the reports , they are always displayed in the local timezone time zone where the call was madelogged.
Administrator should be checked if the user shall have administrative rights e.g. create additional users etc.
View all enabled should be checked if the user should shall be able to create reports for all numbers. If it is not checked the numbers need available numbers (targets) for the user needs to be explicitly granted to the user. See the section grant access to numbers below.
Disable call specification should be checked if the user should not going to be be granted access to the call specifications lists.
Feature set is the level (features) that the user shall should have access to, the available options depends on the currently bought package.
Visible modules is are the modules that the user should have access to, only . Only a single option is available in the current release and it should always be checked.
Language that specifies the language of which the user interface and report should reports shall be presented in. The user can change the language for their account on the My account page.
To save the new user click on the Save new button at the bottom of the page. (You may need to scroll down to see it)
Edit an existing user
To edit an existing user you click on the username in the user list, the .The same options as when creating a new user is presented with the selected users setting filled in and can then be changed.
To save Make the desired changes and then click on the Update Update button at the bottom of the page to save them. (You may need to scroll down to see it)
Delete an existing user
To delete an existing user click on the username in the user list, the same options as when creating a new user is presented with the selected users settings filled in.
Go to the tab Delete tab Delete user and click on the button Delete user.
Grant access to numbers
If the option View option View all enabled enabled is not enabled checked the user needs to get the numbers that shall be available in the reports explicitly granted. This is done by first selecting the measurement points (organizations) and then going to the Subscribers tab and selecting which numbers the user should have access to.
A number is granted to a user by selecting it in the left list and clicking on the right arrow to move it to the right list.
Additional
Login Log in as selected user
Administrators can easily log in as a specific user by selecting the user and going in the user list and then go to the tab Additional and then click on the Log the Log in as selected user user button.
Resend initialization request
Administrator can resend the initialization request mail to a user by going to the tab Additional and then click on the Send the Send initialization request request button.
Users with pending initialization requests have a icon on the left in the user list.
A pending initialization request can be invalidated by clicking on the link at the top.
Lock an user
Administrators can lock a user to deny access to the system without deleting the account.
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A user account can become locked because of too many failed log in attempts or manually by an administrator. A locked user has an visible lock icon visible in the user list.
To unlock a locked user account as an administrator select the user and click on on the Unlock button Unlock button at the top.
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