Meridix fetches data from the Trio system when the data-file is available on Trio, then inserts the data into the Meridix database and present it to the customer.
When an e-mail enters a Trio queue, a timestamp is inserted to the Trio call record, when an agent handles the email, a record is added to the Trio text file which can be several days after that the email has entered the queue.
So the information about the email is available for Meridix to present it in statistics after the agent handles the email.
Example
If two e-mails entered a queue on day 1, the first email handled on day 2 after it had entered the queue, and the second email handled on day 4 after it had entered the queue.
If you look into the Meridix statistics for day 1, two days after the emails had entered the queue, you will find one handled email in Meridix. If you look into the statistics for day 1 after six days, you will find two emails handled in Meridix. The reason for this is that the call record is accessible to Meridix after the call has been handled by the agents. Such cases can confuse the user of Meridix statistics.