Dstny Analytics Platform documentation

Dstny Analytics Platform
Step by step guides and reference manual

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Dstny Analytics Platform is an analytics and reporting platform for communication statistics. The platform supports several of the most used communication solutions and collection points on the market. It generates reports that can be used to optimize and improve your business communication and service level. Both detailed reports and staffing calculations can be produced, suitable to ensure the fulfillment of your service agreements.

Basic reports consist of predefined report templates that give the user access to the most frequently used values. The Advanced report generator helps the user to group and compare extensions, groups, or collection points, and create their own reports. With report subscriptions, users can define reports once and let the system then continuously create and distribute the report automatically.

This site includes guides for how to use the Dstny Analytics platform web user interface and how to create reports and administrate the system.

Some of the most common definitions and terms used in the Dstny Analytics Platform:


Collection point	A Dstny Analytics Platform installation can support multiple collection points at once. Each supported collection point contains at least one module that can be used in the Meridix Platform.
Module	A module is a logical container for reports of a specific type. Modules are also known as data logging ports on the target collection point where each collection point could have several outputs that are each handled by Dstny Analytics Platform. For example, a CS1000 has an Extension module; an ACD module, and an Attendant module that each provides different types of data to the system.
Report	Each module contains at least one report where each report handles a specific view of the data. Each report contains a number of columns and the descriptions for these are always built-in into the report. You can access this information by clicking on the column headers at any given time.
Measurement point	Measurement points are a logical representation of the source collection points where each collection point can be mapped against its own measurement point but several collection points can also be mapped as a single measurement point if no numbers between the contained collection points overlap. See the section measurement points for more information.
Measurement object	A measurement object is something that can be measured. It can be an extension, an ACD group, or an Attendant. Every measurement object consists of an id that is mapped against the platform/collection point specific identifier for that unit as well as a type that describes what it is. See the section measurement objects for more information.
Group	A group in the Dstny Analytics Platform is a logical collection of measurement objects that can be measured individually or as a unit. Groups are logical which means that you can group Measurement objects however you want regardless of where they exist or of what type they are. There is no connection against the grouping they may have in the underlying collection point. See the section groups for more information.
User	Dstny Analytics Platform supports an unlimited number of users where a user with an account can log in to the system and create reports. Each user needs to be granted rights to the measurement objects and groups that they should be allowed to create reports on.
Customer	A Dstny Analytics Platform installation can have multiple customers where each customer has one part of the system that no other customer can access. A customer has its own users, measurement object, etc., and can even have its own administrators. Only system administrators have a notation that there are multiple customers in a system since all other users only see their own users.

Dstny Analytics Platform is a product created by Dstny Analytics Systems AB, which has developed and distributed communication software since 2004.

If you have questions regarding the Dstny Analytics Platform, please contact your supplier or Dstny Analytics Systems.

Phone: (0046) 21 38 30 32
Web: https://www.dstny.com/analytics