Zendesk widgets - Dashboard

This feature is in Beta, and the final product may differ. Read more about trying out this feature as a pilot customer at the end of this page.

To facilitate our customers to show data from different sources in one place, we are continuously adding more optional widgets to present external data in Dashboard. At the moment, we are developing Zendesk widgets to make it possible to present your Ticket data from Zendesk on your Dashboard as well.

How to create a Zendesk widget in a Dashboard

When adding content to a Dashboard and selecting widget type, choose Zendesk under “other content.” Then choose ticket data and the layout of how to present it. It is possible to present ticket data in many different ways.

To show Zendesk data in a Dashboard, users need to give Meridix reading access to their data. The first time a user adds Zendesk widgets to a Dashboard, they will get redirected to Zendesk login. Once logged in, they get asked to give consent for Meridix to access their data. When the user has accepted, they can start creating Zendesk tickets widgets on their Dashboard.

The login is handled by Zendesk and Meridix does not store any credentials. Granted reading access can be withdrawn at any time by the user in their Zendesk account.

When adding content to your Dashboard, Zendesk widgets are found under “Other content.” Once Zendesk is selected, options for different content and layout will appear.

The picture is showing examples of how Ticket data can be presented in a Dashboard.

Help us finalize the widgets for Zendesk tickets after your needs.

As we are still developing this feature for Dashboard, we look for customers who would like to try out these widgets and help us finalize them to your needs. As a pilot customer of this feature, all you need to do is:

Contact us, telling us you would like to be a pilot customer.
Try out the widgets with the knowledge that it is not a finalized product, and you can influence the final result to look and work the way you would like it.
Bring us your feedback, either by mail or a meeting. You decide.
Done!

To get the best final result, with the functions our partners and customers are looking for, we want your help to get there. Please take this opportunity and develop this feature together with us and shape it after your needs.

Do you have any questions about Zendesk widgets, Ticket data in Dashboard, or becoming a pilot customer for this project? Do not hesitate to contact us at:

Meridix Systems AB
Phone: +46 (0)21 38 30 32
Support: support@meridix.se
Web – Swedish: www.meridix.se
Web – English: www.meridix.eu