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Support phone number : +46 (0)21 38 30 32
Support email : support@meridix.se

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titleCan I create a user that has access to all customers from the same reseller?

Yes, you can, if you grant a reseller manager rights to a user,  the user will be able to see and switch between all customer under the same reseller as the customer that the user is defined under belongs to.


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titleHow to show the filter arrows in the columns if it is not showing when exporting the call history report in Excel format? As in the picture below


Info
titleSometimes the filter is NOT showing if you save the report in .XLS (Excel 97-2003) format.


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Info
title If you export the report in XLSX (Excel 2010-2013) format then you will see the filter arrow as in the following picture:


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titleIs it possible to give limited access to users using the admin account?


Info
titleYes, you can do it as an admin to an existing user or new user by doing the following steps:


     1. Go to Administration> Users

     2. Click on the user you need to limit the access to show only her/his calls, and you will see the user settings, scroll down the page and you will see the measurement objects, and select the intended user id Eg. Nael as below:

     3. Scroll back to up and click on Update

     4. And now the user can only see Nael calls, as an admin you can test the result by click on additional >Log in as selected user

     5. Create a report to test the settings and check the results

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titleHow to create a report where you can see the whole flow of an ACD/ Attendant groups call for a specific customer in the system?

It is possible to activate this feature/report on Customer Level or System Level and the name of the report is ACD / Attendant groups – Source, This sources report is an opt-in report so you need to activate manually.  

Info
titleTo do it on Customer Level please follow these steps:

     1. Go to System administration > Customers> Customer list > choose the dedicated customer which you want to enable the feature for them 
     2. Go to properties and add "telepo.reports.enable_queue_source_reports=true" as in the below pic

     3. Go back to settings and click on "Save and go back" as in the below pic

     4. Verify the results 

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Info
titleTo do it on the System level please follow these steps:


     1. Go to System administration > Property Management 

     2. In the property name add  "telepo.reports.enable_queue_source_reports"

     3. in the value add True as in the below pic:


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titleWhy is my report not showing any graphs?


Info

To understand why the graphs isn't showing we must first understand how the graph-system works.

Inside the web interface

Every report in Meridix is represented by a number of different interval views, as example: per time, per month, or per period (total for the whole measurement period). In the web interface all the graphs are bound to the grouping best suited for the specific graph, and the graphs that's created is also depended on which report grouping that is chosen for the report. (Total, per measurementobject, per group and so on.) Following below will be a short description on how the system handles graphs for different report groupings. 


Report grouping: Total

Reports with report grouping set to total will always include one line per period e.g with time grouping there's one line for 07.00 a.m and one for 07.30 am etc. In this kind of grouping the graphs (Pie-graphs and circle diagrams not included) will show one stack/point for each period.(See the following picture).
If you in this mode changes to show the report per weekday the graph will show one stack per weekday, and if you select per month the report will show one stack per month (as many months you've selected to view). In this mode the grouping will always show one stack that shows the whole period.

But since a report set to per date can show a large amount of lines e.g a report for two years grouped per date shows 731 (365*2 + 1 total line) the graph will not be rendered since the amount of lines in the table exceeds a predefined limit. This limit will differ for each graph in each report to always be able to show the most optimal information possible. If you can't see a graph, try creating a report for the desired interval grouping that results in lesser amount of lines.

Report grouping : Measurement objects, groups, and collection points

Reports with report grouping set to measurement objects, groups, or collection points will include one line per period and measurement object/group/collection point. Which means that the report will include one line for nr 123 at 07.00 a.m and one line for nr 456 at 07.00 a.m.
This results in a bigger amount of lines in the result, especially if the interval result includes a large amount of lines e.g per time where the amount of lines is the result of all interval lines multiplied by the amount of measurement objects/groups/collection points. In this mode the report will most often than not show graphs that only base their information on period grouping where each measurement object/group/collection point only has one line of data each(That includes the whole period).
(See example below)

Comparative graph

In this mode there's an upper limit of how many stacks the graph supports, which means that if the amount of measurement objects/group/collection points exceeds this limit the graph will not be visible.

Pie-graphs/Circle diagrams

Unlike the comparative graph, the pie-graphs and circle diagrams will always show regardless on how much information the report holds. If the report holds too much information the comparative graphs will include to many stacks and therefore the system is not able to show the graph.


Exporting reports to Excel.

When exporting reports to Excel different rules apply since the graphs in Excel are bound to the table below and are using Excels own graph motor. For report groping total  the same rules are applied as inside the web interface sine the graph is created based on the table below.
(See picture below)

Practical example below

The first picture shows a report for a month grouped per month where every group only have one line of data. (The pie-graphs is included in this report even if the picture is not showing them)

The next picture shows the same report but the grouping is based on weekdays where every group has lines of each respective weekday (See yellow highlighting). In this mode the comparative graph is not showing because there would be too many stacks. 

As in the web interface the pie graphs and circle diagrams will also always be shown in Excel since they are based on the total lines in the table.


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titleInvalid CDR data


Info

The error message "Invalid CDR data" means that we have received a CDR text in a sequence expected to be incorrect, and it does not contain enough information to categorize this conversation, but we don't want to hide it anyway because of this error, that is why we show the call on the report with this error message. These calls must be investigated on a deeper level than the CDR text we receive to see what happened to the call. 
I hope you find this information helpful. 



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titleWhy am i not receiving saved reports?


Info

If you are not receiving saved reports the main issue is that the owner of the report is no longer in the system. Contact your closest system administrator for further investigation.


Info

If you are system administrator do the following :

  1. Go to Saved Reports.
  2. Press the Saved report you want to edit.
  3. Go to Settings.
  4. Change Owner to the desired one. 

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titleHow to edit the time zone for a specific customer
  1. Navigate to System Administration → Property Management.
  2. Check if the property Data.default_timezone is located in the list. If it is, go directly to Step 5. If not,  if not continue from here.
  3. Enter Data.default_timezone in Property Name field and copy the value of Sys.default_timezone in the Value field.
  4. Press Add.

  5. Navigate to a Customer or User and choose a desired time zone.

  6. The reports will now show the time of the calls in the correctly based on the timezone chosen. 


    List of time zone id:s

    Afghanistan Standard Time
    Alaskan Standard Time
    Arab Standard Time
    Arabian Standard Time
    Arabic Standard Time
    Argentina Standard Time
    Atlantic Standard Time
    AUS Central Standard Time
    AUS Eastern Standard Time
    Azerbaijan Standard Time
    Azores Standard Time
    Bangladesh Standard Time
    Canada Central Standard Time
    Cape Verde Standard Time
    Caucasus Standard Time
    Cen. Australia Standard Time
    Central America Standard Time
    Central Asia Standard Time
    Central Brazilian Standard Time
    Central Europe Standard Time
    Central European Standard Time
    Central Pacific Standard Time
    Central Standard Time
    Central Standard Time (Mexico)
    China Standard Time
    Dateline Standard Time
    E. Africa Standard Time
    E. Australia Standard Time
    E. Europe Standard Time
    E. South America Standard Time
    Eastern Standard Time
    Egypt Standard Time
    Ekaterinburg Standard Time
    Fiji Standard Time
    FLE Standard Time
    Georgian Standard Time
    GMT Standard Time
    Greenland Standard Time
    Greenwich Standard Time
    GTB Standard Time
    Hawaiian Standard Time
    India Standard Time
    Iran Standard Time
    Israel Standard Time
    Jordan Standard Time
    Kamchatka Standard Time
    Korea Standard Time
    Mauritius Standard Time
    Mid-Atlantic Standard Time
    Middle East Standard Time
    Montevideo Standard Time
    Morocco Standard Time
    Mountain Standard Time
    Mountain Standard Time (Mexico)
    Myanmar Standard Time
    N. Central Asia Standard Time
    Namibia Standard Time
    Nepal Standard Time
    New Zealand Standard Time
    Newfoundland Standard Time
    North Asia East Standard Time
    North Asia Standard Time
    Pacific SA Standard Time
    Pacific Standard Time
    Pacific Standard Time (Mexico)
    Pakistan Standard Time
    Paraguay Standard Time
    Romance Standard Time
    Russian Standard Time
    SA Eastern Standard Time
    SA Pacific Standard Time
    SA Western Standard Time
    Samoa Standard Time
    SE Asia Standard Time
    Singapore Standard Time
    South Africa Standard Time
    Sri Lanka Standard Time
    Syria Standard Time
    Taipei Standard Time
    Tasmania Standard Time
    Tokyo Standard Time
    Tonga Standard Time
    Ulaanbaatar Standard Time
    US Eastern Standard Time
    US Mountain Standard Time
    UTC
    Venezuela Standard Time
    Vladivostok Standard Time
    W. Australia Standard Time
    W. Central Africa Standard Time
    W. Europe Standard Time
    West Asia Standard Time
    West Pacific Standard Time
    Yakutsk Standard Time




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