Support phone number : +46 (0)21 38 30 32
Support email : support@meridix.se
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| title | Can I create a user that has access to all customers from the same reseller? |
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Yes, you can, if you grant a reseller manager rights to a user, the user will be able to see and switch between all customer under the same reseller as the customer that the user is defined under belongs to. |
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| title | Is it possible to give limited access to users using the admin account? |
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| title | Yes, you can do it as an admin to an existing user or new user by doing the following steps: |
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1. Go to Administration> Users 
2. Click on the user you need to limit the access to show only her/his calls, and you will see the user settings, scroll down the page and you will see the measurement objects, and select the intended user id Eg. Nael as below: 
3. Scroll back to up and click on Update 
4. And now the user can only see Nael calls, as an admin you can test the result by click on additional >Log in as selected user 
5. Create a report to test the settings and check the results 
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| title | I can't log in to reports system |
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If you can't log in to the reports system the following errors with solutions might help you. |
- If a customer is deactivated the users under this customer will not be able to log in. Solution : Activate customer.
- The user is locked. Solution : Contact administrator to unlock the user.
- Wrong password. Solution : Press reset password or contact administrator to reset password.
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| title | Why are we getting "Invalid CDR data" in the call specification? |
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The error message "Invalid CDR data" means that we have received a CDR text in a sequence expected to be incorrect, and it does not contain enough information to categorize this conversation, but we don't want to hide it anyway because of this error, that is why we show the call on the report with this error message. These calls must be investigated on a deeper level than the CDR text we receive to see what happened to the call.
I hope you find this information helpful. |
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| title | Why am i not receiving saved reports? |
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If you are not receiving saved reports the main issue is that the owner of the report is no longer in the system. Contact your closest system administrator for further investigation. |
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If you are system administrator do the following : |
- Go to Saved Reports.
- Press the Saved report you want to edit.
- Go to Settings.
- Change Owner to the desired one.
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| title | Resolve issue : Why are we getting the following message "The report contains too many records to display in the call specification."? |
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When creating a large report with a high number of records the system as default will disable call specification. Default maximum records are set to 10000, this guide aims to help you increase this number to desired value. | Warning |
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High value might decrease performance when creating reports. |
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- Navigate to System administration → Customers
- Choose the desired customer.
- Navigate to Properties.
- Add property : reports.maximum_call_specification_records=maxrecords
- change "maxrecords" to desired value.
- Press Save.
- Done.
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