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Note that if you chose to group by total or by collection point and selects two or more groups that contain the same measurement object (same id) the report will only count these measurement objects once, so the total row will show the actual number of events.
But if Group A contains Measurement object 1111 and Group B also contains Measurement object 1111 and a report is created grouped by Group or Measurement object the values for 1111 would be counted twice in the total row. Each row would show the actual values but the total row will show a value that has counted 1111 twice.
Read more about overlapping groups in the section groups.
Example of overlapping groups
Example on groups
| Group A | Measurement object 1 |
| Group B | Measurement object 2 |
If a report is created on both Group A and Group B and there are one incoming call against Measurement object 1 and the report is grouped by Total the result will be:
| Period | Incoming |
|---|---|
| Total | 1 |
| Monday | 1 |
If the same groups are selected but the report is grouped by Group the result will be:
| Period | Name | Incoming |
|---|---|---|
| Total | 2 | |
| Monday | Group A | 1 |
| Monday | Group B | 1 |
As described above the total result is different depending on how the report is grouped. The total row always shows a sum of all the other rows in the report.