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Overview
From this guide, you will learn how to set up a fully anonymized customer in Dstny Analytics. The customer can be used in demos and training sessions, since no names or numbers are identifiable as actual persons or companies.
Before you begin
Decide which existing customer is best suited to use as a call data source for the demo customer. Ideally, it should have a few ACD groups with a decent amount of more than average calls.
In Hint: If the platform CLIhas very few customers, this platform CLI command can be used on smaller platforms to get an estimation of to estimate which customers have a sufficient number of measurement objects.:
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ListMeasurementObjectsForAllCustomers |
Take note of the Customer Id of the customer you choose as a call data source.
Create “The Company” demo customer
Run this command in the platform CLI. Switch out the XX at the end with the Customer Id of the template customer.:
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ExecuteModuleCommand -m TelepoBcs -c GenerateDemoCustomer -i XX |
Verify the result
In the customer list, you should now find a customer called The Company:
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The measurement objects (agents, attendant groups etc.) will have fictional names, and the users will be grouped hierarchically under two different cities:
The reports will be based on actual data, but since it is fully anonymized, it can be used for demos and training sessions:
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