Introduction

This step by step guide is meant to assist end users in creating a wallboard configuration.

Prerequisites

The user need to have access to the following information either by creating it by them self if their Telepo system is configured to allow creation of API tickets.

• A Telepo organization domain. Ex: my-domain.com
• An user that is from the same domain, the user must have access to the queues that the wallboard should present. Ex: ted.jacksson
  The user must also be in a user group that has the ACD Supervisor role granted 
• An end user API ticket from Telepo with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]

Create a wallboard

1. Go to setup page - The URL will vary between Service Providers
   

2. Enter the domain in the first input box
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3. Enter the user id

4. Enter the Telepo end user API ticket token. Ex: 1234.abcdefghijklmopqrst
   The ticket will be encrypted so once the wallboard has been created the original Telepo API ticket token will not be retrievable by the user.
   This is due to security reasons since the same token could be used to access the Telepo APIs directly. So keep the token in a safe place and do not share it with unauthorized users.

5. Click in the Load available queues button
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6. All available queues for the ticket are now presented in a list with check boxes
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7. Check one or multiple and click on Create board to open a wallboard with the selected queues.