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Once a wallboard has been created there are many ways to customize and configure it to match your needs. The following sections describes each of the available options.

Open the wallboard in full screen mode

Click on the expand icon in the top left corner (the icon in the middle) to expand the application into full screen mode. Full screen mode can also be toggled by using the browsers shortcut key. Usually F11.

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Configure warning threshold levels

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A wallboard can be configured to show warnings (yellow, orange and red) for queued calls, free agents and logged in agents. These threshold values can be configured per wallboard and can be changed at any given time.
To configure the warning levels click om the cog wheel icon at the top left corner to open the configuration page. The different warnings are set by checking the checkbox and setting a integer value.
Click OK to apply the warning levels or Cancel to discard any changes. 

Queue warnings - Signal a warning level when the current number of calls in the queue is greater or equal to a defined value.
Agents free warnings - Signals a warning level when the current number of free agents (available, logged in and not currently in a call) is less or equal to a defined value.
Agents logged warnings - Signals a warning level when the current number of logged agents (available and logged in) is less or equal to a defined value.

 

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Add/remove/reorder queues on an existing wallboard

Once a wallboard is created queues can be added, reordered or removed from it by opening the configuration page (cog wheel icon) and clicking on Add queues to wallboard, Remove board or Move to the Left/right 
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Configure visible items on the wallboard

By going to the configuration page the visible information can be changed on the current wallboard by toggle the check boxes under the Visible information section

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Change widget content

Change the size of wallboard items to fit your use cases

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Log in/log out agents directly from a wallboard

Change the display name of a queue