...

Note that it is only visible in multi queue setups.

Troubleshooting

These are some common problems that may occur.

Error message when I enter my domain saying "The wallboard service is not enabled for the domain [my-domain.com]. Please contact your service provider."

This happens because the domain entered has not been enabled in the wallboard system by the service provider.

Error message when I load available queues "Not enough licenses granted to the domain. Required: X | Granted: Y"

This happens because you are using a Telepo ticket that has access to more queues that the number of queue licenses granted to the domain in the wallboard system. Please contact your service provider.

Error message when I load available queues "IP 123.123.123.123 is not in the list of allowed client IPs"

This happens when you are trying to create a wallboard for a domain that has client IP restrictions that are not meet. I.e. you are coming from an unauthorized IP address. 

The update interval is slow

In some cases the update interval has been slow due to slow responses from the underlying Telepo APIs, this can be mitigated by creating a user and ticket that only has access to the minimum number of queues possible for you wallboard requirements.