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Prerequisites
The user need needs to have access to the following information either by creating it by them self if themself if their Telepo system is configured to allow the creation of API tickets.
- A Telepo organization domain. Ex: my-domain.com
- An A user that is from the same domain, the user must have access to the queues that the wallboard should present. Ex: tedTed.jacksson
The user must also be in a user group that has the ACD Supervisor role granted.
Note that the username will be matched with case sensitive. - An end user API ticket from Telepo with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
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Go to setup page - The URL will vary between Service Providers
Enter the domain in the first input box
If the domain has not been granted a sufficient number of queue licenses an error message is shown and a system administrator must increment the domains licenses.Enter the user id. It is important that the user belongs to the domain and that the ticket was created under this user account.
Enter the Telepo end user API ticket token. Ex: 1234.abcdefghijklmopqrst
The ticket will be encrypted so once the wallboard has been created the original Telepo API ticket token will not be retrievable by the user from the wallboard application. This is due to security reasons since the same token could be used to access the Telepo APIs directly.Tip Keep the token in a safe place and do not share it with unauthorized users. Click in the Load available queues button
All available queues for the ticket are now presented in a list with check boxescheckboxes
Check one or multiple and click on Create board to open a wallboard with the selected queues.
A wallboard is now created and you can start to configure it to visualize the data in a way that suits your needs.
The wallboard content varies depending on the number of queues that the wallboard contain. The more queues, the less information per queue is presented due to screen space limitations.Tip It is possible to have multiple browser tabs open simultaneous with different queues and configurations.
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Once a wallboard has been created there are many ways to customize and configure it to fulfill your needs. The following sections describes describe each of the available options.
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All items on a wallboard can be larger or smaller by clicking on it and then using the buttons in the popup. Each item can be configured individually or all items can be changes changed simultaneously by checking the Update all items box.
Changes made are saved in the URL, so you need to create/update a bookmark if you want to re-use the configuration later.
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If you have configured a wallboard with multiple-queues some information will not be displayed (depending on the number of queues different levels of information is shown). It is therefor therefore possible to open a new wallboard with only one of the queues (in another browser window/tab) by clicking on the expand icon next to the queue name.
Note that it is only visible in multi-queue setups.
Troubleshooting
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