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Note

The properties micloud.baseUrl, micloud.domain, micloud.username, micloud.token may be added either in the config file external-widgets.json or under properties for a specific customer/user in the web portal.

To add it in the config file see step 3 above. 

To add it under customer/user see steps below.

Add

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Info
titleRequirements

An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
All users including the ticket owner must also be in a user group that has the ACD Supervisor role granted

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Add the following properties to the properties box (baseUrl is optional if it is configured in the wallboard installation)

Expand
titleProperties explanation

micloud.baseUrl: The URL to the Telepo System that exposes the API. Consult your Telepo service provider if this is unknown.

micloud.domain: The organization domain.

micloud.username: The username och the Telepo user that has the API ticket configured on them. 

micloud.token: The API ticket token.

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Code Block
languagetext
titleCopyable properties
collapsetrue
telepo_live.widgets_enabled=True
micloud.baseUrl=https://MyTelepoApiUrl
micloud.domain=MyDomain.com
micloud.username=MyUsername
micloud.token=MyTelepoToken

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Test the widgets

  1. Go to the dashboard
  2. Click Add content
  3. The widgets should now be shown under the headline Live data from queues

Add ability to load configured wallboards into the Dashboard

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