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- A Telepo organization domain. Ex: my-domain.com
- A user that is from the same domain, the user must have access to the queues that the wallboard should present. Ex: Ted.jacksson
The user must also be in a user group that has the ACD Supervisor role granted.
Note that the username will be matched case sensitive. - An end-user API ticket from Telepo with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
- All users including the ticket owner must also be in a user group that has the ACD Supervisor role granted.
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| The application requires a modern browser to be able to provide the best possible user experience so it's recommended that you use the latest version of Chrome, Firefox, Safari, Edge or Internet Explorer. Older versions of IE is discouraged due to limited support for modern web technologies. |
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If you want to present a different name for a queue than the one configured in and loaded from the underlying Telepo system the Queue name override option can be set to another text and will be used in the user interface instead of the original name.
Open an isolated view of a queue from a multi queue wallboard
If you have configured a wallboard with multiple-queues some information will not be displayed (depending on the number of queues different levels of information is shown). It is therefore possible to open a new wallboard with only one of the queues (in another browser window/tab) by clicking on the expand icon next to the queue name.
Note that it is only visible in multi-queue setups.
Troubleshooting
These are some common problems that may occur.
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