Login
How to login into Touchpoint Statistics for the first time.
- You will receive an email with details about how to verify your account create a personal password.
- Once you have created your password you will be redirected to Touchpoint Statistics login page.
- Login to Touchpoint Statistics with your username and password. You can change the language of the user interface by clicking on the flags.
Overview
Touchpoint Statistics is an easy to use yet powerful report generator that give you the ability to measure you organizations communication. The results can be used to improve your customer service, create better schedules for you personnel as well as help you communicate more effectively both internally as well as with external customers.
The start page
Click on the start screen icons or use menu to access the different parts of the system.
Start screen icons
Statistics Basic - Go to the Statistics Basics reports.
Statistics Extended - Go to the Statistics Extended reports.
My account - View or change settings for your account.
Saved reports - Go to your saved report archive. Saved reports is only available to users that has the Statistics Extended level.
Help - Access to the online user guides and handbooks.
The built in help
The system has help integrated into the user interface. You can click on any of the information icons 
throughout the system to show a popup with a description about that specific part of the system.
Create a Statistics Basic report
Statistics Basic is designed to be easy to learn and use while providing you with the most common report requirements.
To access the Statistics Basic reports clicki on the icon Statistics Basic on the start page or from through the menu.
Select report parameters
Start by selecting the period you want your report to cover.
Select the from and to date by clicking on the calendar icon to the right to open a calender where you can select a date. You can switch between months by using the arrows at the top.
Select the time of the day you want the report to include by clicking on the clock icon to the right.
Under the Settings tab you have additional options for which weekdays that should be included as well as the format you want time values to be presented in.
Select which report you want to create by clicking on the drop down list. The available reports is grouped by type.
To create a user id report, start by clicking on the User id section to display all available user id reports.
When you select a report in the list the system will load all report targets that is available to you for that type of report.
If there are a large number of items in the list you have the possibility to narrow it down by using the filter function. Start typing in the filter text box and the visible target will be limited to the ones that match you criteria.
When you have selected one or several target for the report by checking the box on the left on each of the items a Execute button will appear. Click on it to create the report with the settings defined in previous steps.
Work with a loaded report
Once the report is created and loaded it will be presented as a chart and a spreadsheet.
Column description
By hovering or clicking the column header in the spreadsheet you can view a column description about that columns content. This is available throughout the system and is available everywhere that report values are presented.
Interval groupings
You have the possibility to view a loaded report in a different interval groupings by clicking on radio buttons located over the chart. The available interval groupings for a report depend on the period that it cover.
Auto update
You can tell the system to automatically reload the report at a given interval by checking the auto update checkbox once a report is loaded. This will re-create the report at that interval automatically.
Export a report to Excel or another file format
To save the currently loaded report to for example Excel, click on the Export tab and select what you want the export to contain.
You can choose whether you want to save is as a file directly from you browser or if you want to send the export as an e-mail attachment to one or multiple e-mail addresses.
The exported files also include built in column descriptions that can be accessed by hovering the column headers or by going to the Column descriptions sheet.
Do you want even more information
If you want to see even more information or create reports that compare different targets side by side you can upgrade to Statistics Extended which contains additional functionality.
In Touchpoint Statistics Extended you get access to the all features in Statistics Basic as well as:
- More information on each report type i.e. additional columns.
- More charts describing different aspects of the report separately
- Ability to group reports per target and create reports that compare targets side by side.
- Create saved reports that can be automatically created and sent from the system without any user interaction.