Introduction
This step by step guide is meant to assist end users in creating a wallboard configuration.
Prerequisites
The user need to have access to the following information either by creating it by them self if their Telepo system is configured to allow creation of API tickets.
- A Telepo organization domain. Ex: my-domain.com
- An user that is from the same domain, the user must have access to the queues that the wallboard should present. Ex: ted.jacksson
The user must also be in a user group that has the ACD Supervisor role granted - An end user API ticket from Telepo with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
Create a wallboard
Go to setup page - The URL will vary between Service Providers
Enter the domain in the first input box
If the domain has not been granted a sufficient number of queue licenses an error message is shown and a system administrator must reconfigure the domains configuration.Enter the user id, its important that the user belongs to the domain and that he ticket was created under this user account.
Enter the Telepo end user API ticket token. Ex: 1234.abcdefghijklmopqrst
The ticket will be encrypted so once the wallboard has been created the original Telepo API ticket token will not be retrievable by the user.
This is due to security reasons since the same token could be used to access the Telepo APIs directly. So keep the token in a safe place and do not share it with unauthorized users.Click in the Load available queues button
All available queues for the ticket are now presented in a list with check boxes
Check one or multiple and click on Create board to open a wallboard with the selected queues.
A wallboard is now created and you can start to configure it to visualize the data in a way that suits your needs.
The content varies depending on the number of queues the wallboard contains. The more queues the less information per queue is presented due to screen space limitations. Note that is possible to have multiple browser tabs open simultaneous with different queues and configurations.
Use and configure wallboards
Once a wallboard has been created there are many ways to customize and configure it to match your needs. The following sections describes each of the available options.