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Henrik Ståhlberg

Henrik Ståhlberg

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Add the properties on the user or customer

Info

Requirments

An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
All users including the ticket owner must also be in a user group that has the ACD Supervisor role granted

  1. Go to the properties tab of the user or customer that should have the widgets activated

  2. Add the following properties to the properties box (baseUrl is optional if it is configured in the wallboard installation). A detailed explanation about the properties can be found below.

  3. Note: if you have changed the value as explained in step 4 above then you need to change the value below "telepo_live.widgets_enabled=True" to "Telepo_live.Meridix_Sweden_enabled=true"

    Code Block
    telepo_live.widgets_enabled=True
micloud.baseUrl=https://MyTelepoApiUrl
micloud.domain=MyDomain.com
micloud.username=MyUsername
micloud.token=MyTelepoToken

  4. Click settings and make sure to click Update to save the changes

...

Expand
titleProperties description

micloud.baseUrl: The URL to the Telepo System that exposes the API. Consult your Telepo service provider if this is unknown.

micloud.domain: The organization domain.

micloud.username: The username och the Telepo user that has the API ticket configured on them. 

micloud.token: The API ticket token.

Test the widgets

  1. Go to the dashboard

  2. Click Add content

  3. The widgets should now be shown under the headline Live data from queues