Enabling Telepo Live widgets on a user/customer

API ticket requirements specification

1.An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]

in Admin View Grant the External API authorization as below:

Go to User View and create a ticket with the below APIs to be granted.

Note: Telepo API tickets have a default expiration date set to one year after creation

2. Create a new user group (like "APItest" in the guide posted below) which includes the API user account owning the ticket. This is the user group that must have ACD supervisor role granted.

3. Continue to services → Call monitoring and grant your new group access

4. The group need to be added as supervisor to the ACD attendant queue
Function Numbers>Attendant groups> Groups

Add the properties on the user or customer

Go to the properties tab of the user or customer that should have the widgets activated.
Add the following properties to the properties box (baseUrl is optional if it is configured in the wallboard installation). A detailed explanation about the properties can be found below.
Go back to the settings tab and make sure to click one of the Save buttons to save the changes.

telepo_live.widgets_enabled=True
micloud.baseUrl=https://MyTelepoApiUrl
micloud.domain=MyDomain.com
micloud.username=MyUsername
micloud.token=MyTelepoToken

micloud.baseUrl: The URL to the Telepo System that exposes the API. Consult your Telepo service provider if this is unknown.

micloud.domain: The organization domain.

micloud.username: The username of the Telepo user that has the API ticket configured on them.

micloud.token: The API ticket token found in the ticket details.

Test the widgets

Go to the dashboard.
Click Add content.
The widgets should now be shown under the headline Live data from queues.

Test the Telepo Token and Username

To test if a token and username are working, you can use the below link after replacing the telepo base URL, username and token accordingly:

TELEPO_BASE_URL}/api/queue/statistics/{CUSTOMER_DOMAIN}/{API_USERNAME}?t={API_TOKEN}