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1.An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
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in Admin View
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In User View
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2. Create a new user group (like "APItest" in the guide pasted below) which includes the API account owning the ticket as well as all other users. This is the user group that must have ACD supervisor role granted.
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