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1.An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
in Admin View Grant the External API authorization as below:
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In Go to User View and create a ticket with the below APIs to be granted.
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2. Create a new user group (like "APItest" in the guide pasted posted below) which includes the API account owning the ticket as well as all other users. This is the user group that must have ACD supervisor role granted.
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