Add the properties on the user or customer
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Requirments
API ticket requirements specification
1.An end-user API ticket from Telepo need to be set up with the following right granted [ACD/attendant queues] [Queue statistics] [User info] [Contact search]
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2. Create a new user group (like "APItest" in the guide pasted below) which includes the designated API account owning the ticket as well as all other users. This is the user group that must have ACD supervisor role granted.
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3. The group need to be added as supervisor to the ACD attendant queue
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Add the properties on the user or customer
Go to the properties tab of the user or customer that should have the widgets activated
Add the following properties to the properties box (baseUrl is optional if it is configured in the wallboard installation). A detailed explanation about the properties can be found below.
Note: if you have changed the value as explained in step 4 above then you need to change the value below "telepo_live.widgets_enabled=True" to "Telepo_live.Meridix_Sweden_enabled=true"
Click settings and make sure to click Update to save the changes
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