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Meridix Platform is a an analytics and reporting application platform for communication statistics. The system is platform independent and support supports several of the markets most used communication solutions and collection points and platforms. The system intend to generate reports quick and easy. It allows you to create reports on the market. It generates reports that can be used to optimize and improve your business communication and service level. Both detailed reports and staffing calculations can be produced, suitible suitable to ensure the fulfillment of your service agreements, can be produced.
The system is split into three main sections. First we have the basic reports that give Basic reports consist of predefined report templates that give the user access to the most frequently used values by using predefined report templates. Secondly, we have the advanced . The Advanced report generator where helps the users can user to group and compare extensions, groups, or collection points, and create their own reports. Thirdly, we have the With report subscriptions where , users can define reports once and let the system automatically and then continuously create and distribute themthe report automatically.
This manual describes how to use these sections (and include definitions). 
This manual includes step by step site includes guides for how to use the Meridix platform web user interface and how to create reports and administrate the system. You will find these guides under the section step by step guides.
Some of the most common definitions and terms used in the Meridix Platform:
| Collection point | A Meridix Platform installation can support multiple collection points at once. Each supported collection point contains at least one module that can be used in the Meridix Platform. |
| Module | A module is a logical container for reports of a specific type. Modules are also known as data logging ports on the target collection point where each collection point could have several outputs that is are each handled by Meridix Platform. For example, a CS1000 has an Extension module, ; an ACD module, and an Attendant module that each provides different types of data to the system. |
| Report | Each module contains at least one report where each report handles a specific view of the data. Each report contains of a number of columns and the descriptions for these are always built-in into the report. You can access this information by clicking on the column headers at any given time. |
| Measurement point | Measurement points is are a logical representation of the source collection points where each collection point can be mapped against its own measurement point but several collection points can also be mapped as a single measurement point if no numbers between the contained collection points overlap. See the section measurement points for more information. |
| Measurement object | A measurement object is something that can be measured, it . It can be an extension, an ACD group, or an Attendant. Every measurement object consists of an id that is mapped against the platform/collection point specific identifier for that unit as well as a type that describes what it is. See the section measurement objects for more information. |
| Group | A group in the Meridix Platform is a logical collection of measurement objects that can be measured individually or as a unit. Groups are logical which mean means that you can group Measurement objects however you want regardless of where they exist or of what type they are. There is no connection against the grouping they may have in the underlying collection point. See the section groups for more information. |
User | Meridix Platform support supports an unlimited number of users where a user is with an account that can log into in to the system and create reports. Each user needs to be granted rights to the measurement objects and groups that they should be allowed to create report reports on. |
| Customer | A Meridix Platform installation can have multiple customers where each customer has a logical one part of the system that no other customers customer can access. A customer has its own users, measurement object, etc. it , and can even have its own administrators. Only system administrators have a notation about that there are multiple customer customers in a system since all other users only see their own customerusers. |
Meridix Platform is a product created by Meridix Systems AB, formerly known as EJA Data, who have who has developed and distributed communication software since 19972004.
If you have questions regarding the Meridix Platform, please contact your supplier or Meridix Systems.
Phone: (0046) 21 38 30 32
Mail: info@meridix.se
Web: www.meridix.se
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