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This feature is still in development Beta, and the final product may differ |
. Read more about trying out this feature as a pilot customer at the end of this page. |
To facilitate our customers to show data from different sources in one place, we are continuously adding more optional widgets for presenting to present external data in Dashboard. Now it is At the moment, we are developing Zendesk widgets to make it possible to add present your Ticket data from Zendesk to on your Dashboard as well. Select Zendesk under “other content” when selecting a widget type to add content to your Dashboard
How to create a Zendesk widget in a Dashboard
When adding content to a Dashboard and selecting widget type, choose Zendesk under “other content.” Then choose ticket data and the layout of how to present it. It is possible to present the ticket data in many different ways. Choose what ticket data to present and layout of how to present it.
To be able to show Zendesk data in a Dashboard, users need to give Meridix reading access to their data. The first time a user adds Zendesk widgets to a Dashboard, they will be get redirected to Zendesk to login. Once logged in, they get asked to give consent for Meridix accessing to access their data from Zendesk to present it in Dashboard. Once accepted, the data will be shown in . When the user has accepted, they can start creating Zendesk tickets widgets on their Dashboard.
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The login is handled by Zendesk and Meridix does not store any credentials. Granted reading access can be withdrawn at any time by the user in their Zendesk account. |
You find the When adding content to your Dashboard, Zendesk widgets are found under “Other content” when adding content to your Dashboard.” Once Zendesk is selected Zendesk, options for different content and layout will appear to choose among.
Examples The picture is showing examples of how Ticket data can be presented in a Dashboard.
Help us finalize the widgets for Zendesk tickets after your needs.
As we are still developing this feature for Dashboard
Have , we look for customers who would like to try out these widgets and help us finalize them to your needs. As a pilot customer of this feature, all you need to do is:
Contact us, telling us you would like to be a pilot customer.
Try out the widgets with the knowledge that it is not a finalized product, and you can influence the final result to look and work the way you would like it.
Bring us your feedback, either by mail or a meeting. You decide.
Done!
To get the best final result, with the functions our partners and customers are looking for, we want your help to get there. Please take this opportunity and develop this feature together with us and shape it after your needs.
Do you have any questions about Zendesk widgets and , Ticket data in Dashboard, or becoming a pilot customer for this project? Do not hesitate to contact us at:
Meridix Systems AB
Phone: +46 (0)21 38 30 32
Support: support@meridix.se
Web – Swedish: www.meridix.se
Web – English: www.meridix.eu