My account settings
On the My account page, users and administrators can edit the account settings such as name, email, two-factor authentication, password management, and more.
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Two-factor authentication
Meridix Platform offers three alternatives for two-factor authentication (2FA):
E-mail
Mobile phone number
OTP/Authenticator app
Depending on what system settings (which are set by the system manager) and permissions you have, it may vary which one of these alternatives you are able to choose between.
To require two-factor authentication
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If you want to enable 2FA to your login, given you have the permission to choose this, you can activate 2FA under the security settings at my account.
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Check the box for requiring a two-factor authenticator. If it is checked and you wish to remove 2FA - just uncheck the box and save your changes.
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If you have your email filled in under My Account and choose to require 2FA - the email alternative is set as an alternative for 2FA by default.
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If you don’t have any e-mail set yet but want to choose this as an alternative for 2FA, you have to fill in your e-mail under My account.
OTP/Authenticator app
How to add an ITP/authenticator app for your 2FA signing in
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To activate an OTP/authenticator app, just follow the steps in the platform:
Download an authenticator app of your choice on your smartphone or tablet. We have linked two alternatives for you for easy and quick download (Microsoft Authenticator and Google Authenticator).
Open the authenticator app and choose to add an account. Scan the QR code or enter the code manually into the authenticator app.
Verify that the generated code in the app works.
Generate OTP configuration
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Done. You will now have the OTP/authenticator app as a 2FA alternative when logging into the platform.
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Choose the OTP/authenticator app alternative when logging in, then fill in the code showing in your app.
How to remove the authentication app as an alternative for 2FA
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If you wish to delete the OTP/authenticator app alternative, choose “configure” in the Configure two-factor authenticator window.
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When you have an OTP/authenticator app set and active with an account, it shows a “Delete” button next to the “Verify” button. Click delete to remove your authenticator app configuration.
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A dialog window will pop up, for you to ensure you want to delete OTP settings. Press yes, to delete your OTP and close the window. Done.
Phone number
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You can activate the phone number alternative as a 2FA by adding your phone number to the two-factor authentication configuration. This is done by either click on the configuration link next to “mobile phone number”, or go straight to the header “mobile phone number”.
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Add the phone number you want to use for the 2FA configuration and press OK. Remember that this option demands that you have your phone nearby every time you want to log in to the platform.
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Now, when choosing the phone number as the 2FA alternative when logging in, a text message with a code (new code every time) will be sent to the registered phone number. The code needs to be verified by the system before the user gets logged in.