Support phone number : +46 (0)21 38 30 32
Support email : support@meridix.se
Sometimes the filter is NOT showing if you save the report in .XLS (Excel 97-2003) format.
If you export the report in XLSX (Excel 2010-2013) format then you will see the filter arrow as in the following picture:
Yes, you can do it as an admin to an existing user or new user by doing the following steps:
1. Go to Administration> Users
2. Click on the user you need to limit the access to show only her/his calls, and you will see the user settings, scroll down the page and you will see the measurement objects, and select the intended user id Eg. Nael as below:
3. Scroll back to up and click on Update
4. And now the user can only see Nael calls, as an admin you can test the result by click on additional >Log in as selected user
5. Create a report to test the settings and check the results
It is possible to activate this feature/report on Customer Level or System Level and the name of the report is ACD / Attendant groups – Source, This sources report is an opt-in report so you need to activate manually.
To do it on Customer Level please follow these steps:
1. Go to System administration > Customers> Customer list > choose the dedicated customer which you want to enable the feature for them
2. Go to properties and add "telepo.reports.enable_queue_source_reports=true" as in the below pic
3. Go back to settings and click on "Save and go back" as in the below pic
4. Verify the results
To do it on the System level please follow these steps:
1. Go to System administration > Property Management
2. In the property name add "telepo.reports.enable_queue_source_reports"
3. in the value add True as in the below pic:
To understand why the graphs isn't showing we must first understand how the graph-system works.
Inside the web interface
Every report in Meridix is represented by a number of different interval views, as example: per time, per month, or per period (total for the whole measurement period). In the web interface all the graphs are bound to the grouping best suited for the specific graph, and the graphs that's created is also depended on which report grouping that is chosen for the report. (Total, per measurementobject, per group and so on.) Following below will be a short description on how the system handles graphs for different report groupings.
Report grouping: Total
Reports with report grouping set to total will always include one line per period e.g with time grouping there's one line for 07.00 a.m and one for 07.30 am etc. In this kind of grouping the graphs (Pie-graphs and circle diagrams not included) will show one stack/point for each period.(See the following picture).
If you in this mode changes to show the report per weekday the graph will show one stack per weekday, and if you select per month the report will show one stack per month (as many months you've selected to view). In this mode the grouping will always show one stack that shows the whole period.
But since a report set to per date can show a large amount of lines e.g a report for two years grouped per date shows 731 (365*2 + 1 total line) the graph will not be rendered since the amount of lines in the table exceeds a predefined limit. This limit will differ for each graph in each report to always be able to show the most optimal information possible. If you can't see a graph, try creating a report for the desired interval grouping that results in lesser amount of lines.
Report grouping : Measurement objects, groups, and collection points
Reports with report grouping set to measurement objects, groups, or collection points will include one line per period and measurement object/group/collection point. Which means that the report will include one line for nr 123 at 07.00 a.m and one line for nr 456 at 07.00 a.m.
This results in a bigger amount of lines in the result, especially if the interval result includes a large amount of lines e.g per time where the amount of lines is the result of all interval lines multiplied by the amount of measurement objects/groups/collection points. In this mode the report will most often than not show graphs that only base their information on period grouping where each measurement object/group/collection point only has one line of data each(That includes the whole period).
(See example below)
Comparative graph
In this mode there's an upper limit of how many stacks the graph supports, which means that if the amount of measurement objects/group/collection points exceeds this limit the graph will not be visible.
Pie-graphs/Circle diagrams
Unlike the comparative graph, the pie-graphs and circle diagrams will always show regardless on how much information the report holds. If the report holds too much information the comparative graphs will include to many stacks and therefore the system is not able to show the graph.
Exporting reports to Excel.
When exporting reports to Excel different rules apply since the graphs in Excel are bound to the table below and are using Excels own graph motor. For report groping total the same rules are applied as inside the web interface sine the graph is created based on the table below.
(See picture below)
Practical example below
The first picture shows a report for a month grouped per month where every group only have one line of data. (The pie-graphs is included in this report even if the picture is not showing them)
The next picture shows the same report but the grouping is based on weekdays where every group has lines of each respective weekday (See yellow highlighting). In this mode the comparative graph is not showing because there would be too many stacks.
As in the web interface the pie graphs and circle diagrams will also always be shown in Excel since they are based on the total lines in the table.
- Navigate to System Administration → Property Management.
- Check if the property Data.default_timezone is located in the list. If it is, go directly to Step 5. If not, continue from here.
- Enter Data.default_timezone in Property Name field and copy the value of Sys.default_timezone in the Value field.
Data.default_timezone identify in which time CDR is generated.
sys.default_timezone identify in which time CDR is going to be presented.
- Press Add.
- Navigate to a Customer or User and choose a desired time zone.
- The reports will now show the time of the calls in the correctly based on the timezone chosen.
List of time zone id:s
Afghanistan Standard Time
Alaskan Standard Time
Arab Standard Time
Arabian Standard Time
Arabic Standard Time
Argentina Standard Time
Atlantic Standard Time
AUS Central Standard Time
AUS Eastern Standard Time
Azerbaijan Standard Time
Azores Standard Time
Bangladesh Standard Time
Canada Central Standard Time
Cape Verde Standard Time
Caucasus Standard Time
Cen. Australia Standard Time
Central America Standard Time
Central Asia Standard Time
Central Brazilian Standard Time
Central Europe Standard Time
Central European Standard Time
Central Pacific Standard Time
Central Standard Time
Central Standard Time (Mexico)
China Standard Time
Dateline Standard Time
E. Africa Standard Time
E. Australia Standard Time
E. Europe Standard Time
E. South America Standard Time
Eastern Standard Time
Egypt Standard Time
Ekaterinburg Standard Time
Fiji Standard Time
FLE Standard Time
Georgian Standard Time
GMT Standard Time
Greenland Standard Time
Greenwich Standard Time
GTB Standard Time
Hawaiian Standard Time
India Standard Time
Iran Standard Time
Israel Standard Time
Jordan Standard Time
Kamchatka Standard Time
Korea Standard Time
Mauritius Standard Time
Mid-Atlantic Standard Time
Middle East Standard Time
Montevideo Standard Time
Morocco Standard Time
Mountain Standard Time
Mountain Standard Time (Mexico)
Myanmar Standard Time
N. Central Asia Standard Time
Namibia Standard Time
Nepal Standard Time
New Zealand Standard Time
Newfoundland Standard Time
North Asia East Standard Time
North Asia Standard Time
Pacific SA Standard Time
Pacific Standard Time
Pacific Standard Time (Mexico)
Pakistan Standard Time
Paraguay Standard Time
Romance Standard Time
Russian Standard Time
SA Eastern Standard Time
SA Pacific Standard Time
SA Western Standard Time
Samoa Standard Time
SE Asia Standard Time
Singapore Standard Time
South Africa Standard Time
Sri Lanka Standard Time
Syria Standard Time
Taipei Standard Time
Tasmania Standard Time
Tokyo Standard Time
Tonga Standard Time
Ulaanbaatar Standard Time
US Eastern Standard Time
US Mountain Standard Time
UTC
Venezuela Standard Time
Vladivostok Standard Time
W. Australia Standard Time
W. Central Africa Standard Time
W. Europe Standard Time
West Asia Standard Time
West Pacific Standard Time
Yakutsk Standard Time