This feature is in Beta and the final product may differ
We are continuously adding more optional widgets for presenting external data in Dashboard. Now it is possible to add your Ticket data from Zendesk to your Dashboard as well. Select Zendesk under “other content” when selecting a widget type to add content to your Dashboard. It is possible to present the ticket data in many different ways. Choose what ticket data to present and the layout of how to present it.
To be able to show Zendesk data in a Dashboard, users need to give Meridix reading access to their data. The first time a user adds Zendesk widgets to a Dashboard, they will be redirected to Zendesk to login. Once logged in they get asked to give consent for Meridix to access their data from Zendesk to present it in Dashboard. Once accepted, the data will be shown in their Dashboard.
The login is handled by Zendesk and Meridix does not store any credentials. Granted reading access can be withdrawn at any time by the user in their Zendesk account.
You find the Zendesk widgets under “Other content” when adding content to your Dashboard. Once selected Zendesk, options for different content and layout will appear to choose among.
Examples of how Ticket data can be presented in a Dashboard.
Test this feature and help us shape the end result widgets after your needs
To get the best end result, with the functions our partners and customers are looking for, we want your help to get there.
Take this opportunity and be part of developing this feature together with us and shape it after your needs.
All you need to do:
Contact us, telling us you would like to be a pilot customer
Test the feature out, with the knowledge that it is not a finalized product and you can add feedback about how you would like it to loo/work
Give us the feedback
Done!
Have any questions about Zendesk widgets, Ticket data in Dashboard or becoming a pilot customer for this project? Do not hesitate to contact us at:
Meridix Systems AB
Phone: +46 (0)21 38 30 32
Support: support@meridix.se
Web – Swedish: www.meridix.se
Web – English: www.meridix.eu